18th May 2020
Regarding COVID 19 and client services
Hello to all my valued clients,
We are living in unprecedented times and none of us really know how things will pan out. I am now back seeing clients in the office. In order to minimise risk of the spread of COVID 19, clients have a choice to come in and see me (as long as we are both well), or choose telehealth (phone or video).
Medicare has agreed to support telehealth for Allied Health, with the situation changing regularly, the latest change was on the 20th April, when they agreed to us implementing our normal billing practices in order to remain financially viable. This will mean that bulk-billing will no longer occur automatically. However I understand that many people are facing a lot of uncertainty over their financial situation so if you are having trouble paying at this time due to job loss or other related circumstances, please get in touch. I am offering reduced rates for those struggling at this time, for details please contact me. Some private health funds might offer rebates but you will need to check with them.
As more information emerges, or the situation changes, I will be updating this page, so please check back at any time.
Some guidelines for Telehealth
Telehealth is very different from face-to-face counselling sessions, especially as we are all going to be doing this from our own home. Most sessions will be conducted using Zoom software, though I will also offer phone consultations if you are uncomfortable using the technology.
The following maybe helpful:
- Find a place that is quiet where you can feel safe, and not be overheard. If that is difficult for you, you can also use headphones so that our conversation is more private.
- Sign up for a free Zoom account and download the computer application.
- Set yourself up comfortably a couple of minutes before your appointment time. If possible have both a phone and computer available, as the technology may misbehave at times.
- A link will be sent to you via email to join a video conference, click on the link and Julie will host the session. Click here to see a video on how to join a Zoom meeting.
- If you prefer a phone call, let Julie know. If you need to call her, the number is 0407 329 722.
- It can be a little (or a lot) confronting seeing yourself talking on a screen and can bring up a lot of anxiety. Below are some tips on how to change your screen view so that you cannot see yourself but I can still see you (we are not used to seeing ourselves talking, let alone if we have body image issues).
- At any stage let Julie know if it’s feeling difficult, confusing or confronting. Everyday things that we take for granted in face-to-face sessions like eye contact or body language may be more challenging but we just need to talk about it to find the best way for you.
- The technology may also misbehave, but we can troubleshoot it together while we work this out.
- Most of the world is weird and confusing at the moment, so it’s important that we accept things will be a bit chaotic at the moment. Try not to judge yourself if you feel overwhelmed by all the changes. Remember, we are all here to figure things out together. You are not alone.
How to manage your anxiety about seeing yourself on the screen:
- Raise your computer or laptop up so that you are staring directly at the camera rather than looking down.
- Adjust the positioning of your screen so that you can only see your head or head and shoulders.
- If seeing yourself in the meeting will be difficult for you, you have the option to hide your video from yourself, so I can still see you but you don’t have to see yourself (after all, we rarely look at ourselves while we talk!).
- To hide yourself from view, click on the video of yourself, then on the three blue dots next to the mute button. Then click on ‘hide myself’ and you should no longer see yourself on the screen.
- You may need to switch to Gallery View if it is not working, which can be found in the top right hand corner of the screen.
- If you can’t find the blue dots, then try right clicking on your video and the option should come up in a drop down menu.
- If all else fails, you can turn off your camera entirely by clicking on ‘Stop Video’ in the bottom left-hand corner of your screen.